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POLICIES
CANCELLATIONS & SCHEDULING
We understand that life happens, therefore all walks cancelled before 9am the DAY OF service will be used as credit towards following month. Credit/ refund not issued for walks cancelled after 9am.
There is minimum requirement of 5 days per week on an ongoing basis. If there are any changes in your schedule please communicate them to Lorreta ASAP via email or text.
PAYMENTS
Payments are due on or before the 1st day of the month and covers walks for that month. Monthly payment reminders are sent along with any leftover credit summaries.
RAINY DAY POLICY
Severe weather
For safety reasons, walks are cancelled and credited for in the event of severe weather.
Light rain
Depending on the dog, we typically walk in light rain. Otherwise we will do a short potty break with the rest of the time spent playing inside.
Heavy rain
During heavy rainfall, you have the option to cancel your walk (any time) and receive credit or opt for a short potty break and a play in the yard.
DOG TRAINING
When approaching dog training we believe in using positive reinforcement and being an assertive "pack leader". We aren't dog trainers but will happily work with you and your dog to ensure consistency in your training and provide any suggestions that we think may hep with existing issues you would like corrected or is making your dog miserable. We do not take dogs with a bite history.
Private Walk
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MEET & GREETS
Meet and greets are FREE for the first 30
KEYS
Your keys are stored in a lock box at your home. A lock box will be provided to you after a $20 deposit is paid. Your deposit will be issued after receiving the lockbox in working condition. . You can also simply keep the box and forfit your deposit.
walks
Dogs are on leash unless in the home or your own garden.
“I have been using The Walking Rovers since they trained my husky, Cyrus, as a pup. Cyrus is now five years old. The faces sometimes change, but each dog walker and sitter has been consistently compassionate and diligent.”